Best Practice Report

CIOs Can Lead Their Enterprises' Change Initiatives

Focus On Seven Lessons To Build Your Capabilities

February 2nd, 2017
Claire Schooley, null
Claire Schooley
With contributors:
Matthew Guarini , Christopher Andrews , Joseph Miller , Bill Seguin , Andrew Reese


Customer demands are driving business change at a very fast pace. But there's a problem. Seventy percent of change management efforts are failing because of insufficient planning and lack of leadership support. It's time to get this right — or risk a significant loss of business. This report gives CIOs details on the components of a successful change process as well as the obstacles and challenges to change and how to mitigate them with minimal employee resistance.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.