Trends Report

CIOs Must Empower The Digital Workforce

Your Next End User Computing Refresh Should Be More Than That

May 16th, 2016
TS
Tim Sheedy
With contributors:

Summary

Operating systems are aging and new devices are entering the workforce — so CIOs in Australia are again looking to refresh their end user computing resources. You're undoubtedly transforming your back-end systems and processes to better serve empowered customers and embrace digital disruption — but what about your employees? It's time to look beyond the technology refresh and empower your workforce with the digital tools and capabilities they currently lack — because the connection between employee-facing technology and the customer experience is direct, significant, and measurable. This report highlights the steps CIOs must take to create, design, and deliver a workforce enablement strategy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.