Vision Report

Connected Insurance: Reality Or Hype?

August 13th, 2021
Jeffery Williams, null
Jeffery Williams
With contributors:
David Hoffman , Heidi Shey , Arielle Trzcinski , David Mooter , Brandon Purcell , Nicole Murgia , Fatemeh Khatibloo , Julie Ask , Christiana Lano

Summary

Connected insurance (CI), which incorporates the internet of things (IoT) and sensors, has significant implications for elevating customer experience and simplifying workflows like underwriting processes and claims handling. The adoption and application of CI varies across personal and commercial auto, homeowner, life and health, and small commercial insurance. This report highlights the factors driving consumer adoption of CI; discusses the financial implications of CI for customer experience and the insurance value chain; identifies the headwinds for CI; and provides recommendations for building a CI strategy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.