Convergent Designers, North America, Q2 2018

You can contract with convergent designers — a type of experience design provider — to apply human-centered design to: 1) bring different fields of design together; 2) shape and sell ideas using visualization and prototyping skills; and 3) catalyze design-led organizational change. But to realize these benefits, you'll first have to select from a diverse set of providers that vary by size, capabilities, geography, and vertical market focus. CX pros should use this report to understand the value they can expect from a convergent designer and select one based on size and capabilities.