Summary
In this course, you’ll learn how to educate employees on customer obsession, overcome barriers that hinder customer centricity, translate customer obsession into actionable employee behaviors, and conduct culture workshops to align everyone around a customer-centric mindset. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed Forrester Customer Obsession Culture Workshop-In-A-Box Template to help you incorporate best practices for a customer obsession culture workshop.
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