In this course, you’ll learn how to use the Forrester Postsale Customer Engagement Design Framework to help you resource and manage postsale customer engagement. The course takes 3 to 4 hours to complete and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed postsale engagement design template, based on the Forrester Postsale Customer Engagement Design Framework, to guide you through the steps for designing an effective strategy.