Summary
In this course, you’ll learn how to evaluate your organization’s collaboration potential to transform customer experience (CX) and develop a plan to enlist possible collaborators. This is an on-demand course that you can access and complete at your convenience. It takes 3 to 4 hours to finish and includes a series of short lessons (typically about 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed Stakeholder Approach Plan to help you initiate or advance a cross-functional relationship at your organization.
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