Summary
In this course, you’ll dive into customer experience (CX) success and embedding customer insights into your business with customer journey maps. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed a CX Success Improvement Plan to embed customer insights into your business.
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