Summary
In this course, you’ll learn to identify the technologies that enable your customer experience (CX) function, increase your CX function’s involvement in decisions, and adopt an approach for demonstrating the ROI for CX-related technology investments. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have completed a CX Success Improvement Plan targeting how to enable CX with technology.
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