Certification

Course: Enable Your Teams And Organization

Take A More Thoughtful And Broader View Of Enablement

February 15th, 2024

Summary

In this course, you’ll learn how to create a process to identify the right roles to enable with knowledge — and then build and deliver that knowledge to make the greatest impact on the buyer experience using the Forrester Knowledge Enablement Model. The course takes 3 to 4 hours to complete and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed template to guide you through the process of identifying the audience for knowledge enablement, defining knowledge gaps, and delivering knowledge assets that close those gaps.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.