Summary
In this course, you’ll gain research-based knowledge and tools to help you mature your customer experience (CX) function, no matter where you are along that maturity continuum. To do so, you’ll focus on the CX Success Improvement Plan: establishing, funding, and scaling the CX function. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed CX Success Improvement Plan to help establish, fund, and scale the CX function.
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