Certification

Course: Evolve Your VoC Program

Understand Your Customers And Create Better Experiences

August 6th, 2024

Summary

In this course, you’ll learn how to create or adapt your voice-of-the-customer (VoC) strategy to support your organization’s objectives. The course includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed template that will help you plan the next steps for your VoC program, along with credit that you can apply toward an upcoming CX certification program.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.