Certification

Course: Interview Stakeholders And Customers

Identify The Right Stakeholders And Customers To Inform Your Assumptions

September 16th, 2024

Summary

In this course, you’ll learn how to identify the right stakeholders and/or customers to inform your assumptions and how to drive accountability with the right goals and metrics. This is an on-demand course that you can access and complete at your convenience. It takes approximately 4 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed readout template to help you prepare to present data and takeaways from a customer or stakeholder interview.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.