Certification

Course: Lead The Customer Obsession Change Effort

Assess, Manage, And Successfully Lead Your Team Through Change

Sep 16, 2024

Summary

In this course, you’ll gain the research-based knowledge and resources necessary to shift your organization to a culture of continuous learning, maximize employee energy, build trust, respond effectively to change, and develop a plan for implementing customer obsession. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed Forrester Change Leadership Plan Template to help you incorporate the best practices for leading change that you will learn about in this course.

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