Certification

Course: Lead The Customer Obsession Change Effort

Assess, Manage, And Successfully Lead Your Team Through Change

September 16th, 2024

Summary

In this course, you’ll gain the research-based knowledge and resources necessary to shift your organization to a culture of continuous learning, maximize employee energy, build trust, respond effectively to change, and develop a plan for implementing customer obsession. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed Forrester Change Leadership Plan Template to help you incorporate the best practices for leading change that you will learn about in this course.

Want to read the full report?

Contact us to become a client

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.