In this course, you’ll learn how to showcase the benefits of a customer experience (CX) transformation at your organization by defining what good CX looks like and aligning your CX function’s vision and capabilities with organizational goals. This is an on-demand course that you can access and complete at your convenience. It takes 3 to 4 hours to finish and includes a series of short lessons (typically about 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed CX transformation portfolio to highlight actionable steps to advance the conversation about CX transformation.