Certification

Course: Optimize EX For Customer Obsession

Balance Job Demands And Resources To Create EX That Breeds Customer Obsession

Sep 16, 2024

Summary

In this course, you’ll learn how to create the right environment and resources so your teams can be fully charged for customer obsession, ultimately driving impactful business outcomes. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed action plan template to help you and your organization use customer obsession to empower, enable, and inspire your employees.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.