Certification

Course: Optimize EX For Customer Obsession

Balance Job Demands And Resources To Create EX That Breeds Customer Obsession

September 16th, 2024

Summary

In this course, you’ll learn how to create the right environment and resources so your teams can be fully charged for customer obsession, ultimately driving impactful business outcomes. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed action plan template to help you and your organization use customer obsession to empower, enable, and inspire your employees.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.