Summary
In this course, you’ll learn how to empower your frontline managers with the skills and strategies needed to effectively lead customer obsession efforts within your organization while also shifting toward a coaching approach. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed Customer Obsession Management Approach Plan Template to help you reflect on whether and how well your company currently enables frontline leaders and adopts a coaching mindset.
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