Certification

Course: Shift Your Management Approach

Adopt And Foster A Strong Coaching Mindset To Systematically Support Customer Obsession In Your Employees

September 16th, 2024

Summary

In this course, you’ll learn how to empower your frontline managers with the skills and strategies needed to effectively lead customer obsession efforts within your organization while also shifting toward a coaching approach. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed Customer Obsession Management Approach Plan Template to help you reflect on whether and how well your company currently enables frontline leaders and adopts a coaching mindset.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.