Summary
In this course, you’ll learn how to model behaviors that enable customer obsession, unblock barriers to customer obsession, and use rewards and recognition to facilitate it. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed Customer Obsession Leader Habits Plan to help you plan your leadership approach using high standards for customer obsession.
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