Certification

Course: Understand The Five Habits Of Effective Customer-Obsessed Leaders

Learn What Customer-Obsessed Leaders Do And Identify Behaviors And Tactics To Adopt

September 16th, 2024

Summary

In this course, you’ll learn how to model behaviors that enable customer obsession, unblock barriers to customer obsession, and use rewards and recognition to facilitate it. This is an on-demand course that you can access and complete at your convenience. It takes 2 to 3 hours to finish and includes a series of short lessons (typically under 30 minutes each), a final project, and an exam. When you finish the course, you’ll have a completed Customer Obsession Leader Habits Plan to help you plan your leadership approach using high standards for customer obsession.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.