Trends Report

CSC's Positioning: Putting Experience Before Vision

VPR: IT Services And Outsourcing Providers Summary, Q3 '07

October 12th, 2007
With contributors:
Bradford Holmes , Eric Brown , Daniel Krauss

Summary

Customers have long regarded CSC as an old-fashioned IT outsourcer with strong technical skills but a lack of deeper business expertise. Our assessment, however, unveils a different type of company. We found a strong orientation toward business technology (BT) in its corporate positioning and a solid business orientation in its services positioning. While CSC does not deliver a strong, visionary BT statement, it does articulate the business objectives associated with its flexible services that reflect the custom business needs of each client. CSC also benefits from good stakeholder alignment at the field sales level, but it needs more stakeholder orientation in its services messaging.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.