Summary
Forrester clients regularly ask us about trends in customer experience (CX) teams and strategies. Forrester’s State Of CX Teams Survey, 2024, asks CX professionals worldwide about their programs’ current and future priorities and needs. This report highlights CX programs’ current responsibilities and objectives, budget plans, and initiatives, as well as which technologies and consulting services they use and expect to use. Providers in this space can leverage these insights to better understand the current market and position themselves to deliver on the unmet needs of CX programs.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).