Best Practice Report

Customer Success: Business Requirements

February 1st, 2019


B2B organizations are investing in technology that enables customer success teams to engage customers throughout the customer lifecycle. Understanding the business requirements for customer success enables customer success leaders to meet these requirements with people, processes and technologies. Technologies must be evaluated according to their ability to support these business requirements.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.