Trends Report

Deliver Outstanding Customer Experience With Agile Resource Management

Organize By Capability To Increase Productivity

October 25th, 2016
With contributor:
Alex Cullen


Delivering outstanding customer experiences at speed requires companies to seamlessly combine planning and delivery. Firms making the transition to digital business more frequently use technology teams that report directly to the business. While this bimodal approach may meet short-term goals, it creates longer-term problems as firms scale their digital initiatives into permanent capabilities. This report shows enterprise architects how applying Agile techniques at the portfolio level optimizes their organization's ability to better respond to demand and work more effectively with Agile development teams and DevOps groups. This is an update of our previously published business case report; Forrester reviews and revises it periodically to ensure continued relevance and accuracy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.