Summary
CX and UX pros can’t go it alone — you need your colleagues to be onboard, to deliver the right experiences to your customers. The foundation for this is a shared understanding of what you’re talking about. To help grow your colleagues’ fluency in essential CX and UX language, we’ve created a lexicon of key definitions in terms your colleagues will understand — simple, clear, and free of jargon. We’ve grouped them into tables — each one goes progressively deeper, so you can distribute them gradually, to educate without overwhelming.
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