Report

Design Better Feedback Experiences To Drive Loyalty And Value Customers’ Generosity

You Are Missing Out On Customers’ Feedback, And It’s On You

March 7th, 2022
With contributors:
Martin Gill, Zaklina Ber, Nicole Lesperance

Summary

Customer experience (CX) leaders need to better design feedback experiences to avoid missed opportunities, harvest the value that customers give them, and follow up in a way that will positively engage with customers, not dismiss them.

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