Best Practice Report

Design How Your Chatbot Interacts With Users

The Dialogue Report In The Conversational Experience Design Series

November 14th, 2023
With contributors:
Ian Jacobs , Tiffany Do , Eleanor Theriault , Shayna Neuburg

Summary

To create a successful chatbot, you need to make smart decisions about how it will interact with users through ordinary language: the dialogue. This report explains how to do this and is part of our series on conversational experience design.

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