Best Practice Report

Design What Your Chatbot Does

The Actions Report In The Conversational Experience Design Series

November 14th, 2023
David Truog, VP, Principal Analyst
David Truog VP, Principal Analyst
With contributors:
Ian Jacobs , Tiffany Do , Eleanor Theriault , Shayna Neuburg

Summary

To create a successful chatbot, you need to make smart decisions about what actions it should be able to perform: the intents it supports. You then need to adapt that set of intents over time. This report explains how to do this and is part of our series on conversational experience design.

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