Trends Report

Digital Adoption Platforms Are Essential Tech In The New Normal

Use This Emerging Technology To Boost Digital Transformation Efforts For Future Fit Organizations

August 31st, 2021
Vasupradha Srinivasan, Principal Analyst
Vasupradha Srinivasan Principal Analyst
With contributors:
Ashutosh Sharma , Sukriti Dangi , Peggy Dostie

Summary

With guided walkthroughs, nudges, and tips to navigate systems like CRM and enterprise resource planning (ERP), digital adoption platforms (DAPs) improve adoption and use of enterprise applications. DAPs promote self-service, boost adoption, and provide insights on experience, usability, and optimization opportunities for both internal users and end customers. Application development and delivery (AD&D) professionals should use this report to understand the various use cases and benefits they can expect from investing in DAPs.

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