Digital CX And Design Trends, 2022

May 5th, 2022

AJ Joplin Senior Analyst

David Truog VP, Principal Analyst

Gina Bhawalkar Principal Analyst

Senem Guler Biyikli, PhD Analyst

With contributors:

Ian Jacobs , Tiffany Do , Shayna Neuburg

Summary

The complexities of designing for users have become even more thorny in light of the pandemic. Our present reality is filled with new constraints for which brands must design, but also new insights that can improve our work. Always-evolving technologies help us work together, stay connected to our users, and explore new opportunities. Inclusion is finally becoming a top-of-mind factor in leaders’ decision-making. All the while, companies are feeling strain from a limited pool of qualified workers. This report helps user experience (UX) design leaders understand and approach the most critical trends that will impact their domain this year.

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