Summary
Digital leaders still struggle to put the customer at the core of their operations.
While many firms have embraced cross-functional working, few have permanently reorganized teams around customer needs.
Our analysis of 54 digital team org charts reveals five best practices.
Savvy digital leaders combine people, processes, and technology to build three key competencies: product management, customer-centric design, and modern software delivery.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).