Trends Report

Drive Continuous Improvement With Strong Change Management And Employee Training

July 23rd, 2014
Claire Schooley
With contributors:
Paul Hamerman , Victoria Boutan


In a constantly evolving society, enterprises and their employees continuously struggle to remain both competitive and profitable. Ongoing technological innovations have made it increasingly difficult for companies to develop and maintain coordinated business strategies. As customers become increasingly empowered, organizations need processes that allow them to make changes quickly and keep employee skills razor sharp and aligned with company goals in order to stay on top of trends and remain competitive with customers. This report introduces a framework for managing change and an explanation of the learning delivery approaches that allow organizations to adopt change successfully. HR professionals should play a leadership role in managing organizational change and provide business and technology leaders with a structure for driving successful outcomes in people-driven initiatives. For continuous improvement to be effective, technology must be an integral component to enable communication, collaboration, and multiple modes of technology-supported learning, including social collaboration, formal learning programs, and informal learning delivery.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.