Trends Report

Drive DevOps Efforts With Customer Experience Pros

July 19th, 2017
RS
Robert Stroud
AB
Allegra Burnette
With contributors:
Eveline Oehrlich , Elinor Klavens , Aaron Kinch , Diane Lynch

Summary

Companies now expect infrastructure and operations (I&O) pros to optimize software delivery, using methodologies like development and operations (DevOps) that lead to continuous deployment (CD). Therefore, I&O pros need to understand who their target customers are and what they're trying to achieve with the product. Your customer experience (CX) colleagues know what customers want and need. I&O pros should read this report to understand how to work with CX colleagues to maximize their software delivery. Forrester reviews and revises this report periodically for continued relevance and accuracy; we're updating it now to reflect our latest research on DevOps and customer experience.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.