Best Practice Report

Driving Effective Teleprospecting in a Multi-Country Environment

January 1st, 2018


Forrester recommends consideration of eight factors for effective, optimized lead development and management of a highly productive teleservices function. To achieve optimal efficiency within European markets, understand and articulate country differences to ensure they don’t adversely affect the impact of each factor. An environment containing many stakeholders across multiple countries requires a coordinated effort to align expectations and outcomes.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.