Driving Internal Agency Process Efficiency

January 1st, 2018

Summary

Assess the current state of an internal agency’s content production processes compared to its goals (e.g., quality, cost, speed). Provide shared service resources with guidance on what a quality outcome looks like, in order to reduce needless review and revision cycles. Drive a culture of continuous improvement by establishing feedback loops with internal and external customers.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.