Summary
The future of your business depends on your customers wanting to do business with you, now and in the future. To drive customer-centric action, customer experience (CX) leaders embed customer insights and metrics into the CX ecosystem (people, process, and technology). In this report, learn how CX leaders can inspire and empower people to be customer-centric, create business processes that fulfill customer wants and needs, and deploy and use technology that enables consistent delivery of the right experiences.
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