Trends Report

Embrace Future Trends To Deliver HRM Business Impact

July 15th, 2014
Paul Hamerman
With contributors:
Christopher Andrews , Claire Schooley , Victoria Boutan


This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovation strategies. It analyzes the evolving state of human resource management (HRM) technology solutions, services, and processes to help Forrester clients formulate a vision for the future over a three- to five-year planning horizon. Technology supporting HRM is advancing at a rapid pace, driven by SaaS adoption and quickly assimilating mobile, social, and "consumerized" user experiences. In parallel with adopting these disruptive technologies, HRM business processes are evolving toward better talent leverage and employee engagement. By investing in HRM strategies now, companies are realizing new ways to drive business value in employee-facing processes while rationalizing fragmented systems that are increasingly difficult to maintain. This report is an update to the original report of the same title dated July 24, 2012. In addition to updating the 10 key HRM trends, it provides revised software adoption data and vendor examples.

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