Maturity Assessment

Enterprise Fraud Management Maturity Assessment

Understand And Improve Your EFM Maturity To Achieve Lower False Positives, Investigation Labor Costs, And Customer Friction

April 14th, 2022
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Merritt Maxim , Hailey DiCicco , Peggy Dostie

Summary

Assessing your organization’s enterprise fraud management (EFM) maturity across the competencies of governance, account opening, digital channels, contact center, transaction monitoring, and investigation helps financial firms reduce customer friction, lower tooling and labor costs, and improve business agility and competitiveness. This report provides a maturity assessment that FIs and e-commerce providers can take to identify their maturity level and areas of improvement.

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