Data Snapshot

Enterprises Are Drawn To The Ease Of Subscription Infrastructure But Remain Burdened By Management Tasks

November 3rd, 2023
With contributors:
Lauren Nelson , Caroline Bonde , Bill Nagel

Subscription infrastructure came to market in 2019; what’s driving firms to these models? Forrester’s Infrastructure Hardware Survey, 2022, asked enterprise hardware decision-makers why they use subscription infrastructure; 43% said it was because opex aligns with company goals. But they haven’t achieved many of the advantages they sought: 41% want to shift capacity planning to the vendor, but 30% say that it remains a challenge despite the subscription; 38% wanted services backed by an SLA, but 34% said they were still responsible for operational management. This is a snapshot of Forrester’s data on why enterprises adopt subscription-based infrastructure and the challenges they face using it.

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