Data Snapshot

Enterprises Are Drawn To The Ease Of Subscription Infrastructure But Remain Burdened By Management Tasks

November 3rd, 2023
Naveen Chhabra, Principal Analyst
Naveen Chhabra Principal Analyst
Alexander Soley, Researcher
Alexander Soley Researcher
With contributors:
Lauren Nelson , Caroline Bonde , Bill Nagel

Subscription infrastructure came to market in 2019; what’s driving firms to these models? Forrester’s Infrastructure Hardware Survey, 2022, asked enterprise hardware decision-makers why they use subscription infrastructure; 43% said it was because opex aligns with company goals. But they haven’t achieved many of the advantages they sought: 41% want to shift capacity planning to the vendor, but 30% say that it remains a challenge despite the subscription; 38% wanted services backed by an SLA, but 34% said they were still responsible for operational management. This is a snapshot of Forrester’s data on why enterprises adopt subscription-based infrastructure and the challenges they face using it.

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