Trends Report

Europe’s COVID-19 Outlook: eGovernment Services Accelerate

April 3rd, 2020

Summary

The COVID-19 pandemic will have a lasting impact on the delivery of government services across Europe. Social distancing has promoted telehealth across Europe, and there will be no turning back. Schools and universities are unlocking distance learning, which will give them digital scale in a post-COVID-19 Europe. Streamlined government processes, stripped back during the crisis to aid with rapid scale, will remain in place. Governments across Europe will reap the long-term benefits of more digital citizen communications.

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