Summary
Forrester’s CX Function Maturity Assessment helps you understand how well your customer experience (CX) team performs the six priorities it must master in order to help your company create the right experiences. The assessment takes about 10 minutes and includes a total of 30 questions. After you complete the assessment, you’ll see your team’s maturity level for each priority and overall. Match your maturity levels to the advice we provide in this report to see how to improve your team’s performance.
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