Evaluating Key IT Roles

How do CIOs evaluate the roles that enable change in the organization? To answer this question, Forrester asked 128 IT decision-makers how they assessed 13 key roles in IT. We found that delivering ongoing services, executing projects, and managing customers were the most important assessment criteria for the broadest range of roles. In contrast, encouraging innovation was ranked as the most important assessment criteria in three of the roles that help define the strategy for the organization. Finally, managing vendors was rated important in only two of the roles surveyed.