Trends Report

Executing Enterprise-Versus-Local Decisions

The Second In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities

July 7th, 2014
Marc Cecere
With contributors:
Peter Burris , Nate Fleming


All CIOs wrestle with which processes, technologies, organizations, and roles should be consistent across the organization (enterprise) and which should be specific to a business unit or geography (local). This question is at the heart of what functions should be in a shared services organization. The age of the customer complicates this, as technology management's customers are performing more traditional IT functions requiring a different role for IT. The first report in this series discussed the importance of this issue and what is typically enterprise or local. This second report describes the steps for reaching decisions, including the principles, criteria, and roles needed to define and then implement enterprise or local elements.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.