Fast: A Foundational Principle Of Customer Obsession

To be customer obsessed, you need to be fast — and companies that are fast boast better growth in revenue, employee engagement, and customer retention. But being fast doesn’t mean just stepping on the accelerator. It means being smarter about your destination and your route, and course-correcting along the way in response to changing conditions. Unfortunately, instead of being fast, many companies today are rigid, boxed-in, and reliant on set-and-forget ways of operating. Use this report to understand the anatomy of a fast organization and kick-start your efforts to become one.