Trends Report

Five Trends Point To More Efficient And Flexible Customer-Focused Digital Banking

January 20th, 2020

Summary

Replacing paper-based bank processes with automation generally makes them faster and removes human error. Predictive risk management solutions simplify compliance for banks. Security breaches remain a growing problem for banks. Banks are still learning about the benefits of cooperating with fintechs. Digital banking is applicable to private, business, and corporate clients.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.