Trends Report

Five Ways Service Providers Help Improve Customer Experience Management

How CX Professionals Can Successfully Leverage Their Business' Outsourced CX Projects

September 14th, 2016
TK
TJ Keitt
With contributors:
Margo Visitacion , Harley Manning , Deanna Laufer , William Willsea , Rachel Birrell

Summary

Businesses depend on consultancies, agencies, and tech services firms to design, develop, and deliver customer experiences. These interactions, irrespective of length or scope, should leave organizations with stronger capabilities to manage their customers' experience. Often, however, that doesn't happen. This report explains how customer experience (CX) professionals can leverage service provider engagements not only to complete projects but also to mature their business' CX management abilities.

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