Forecast Report

Forecast Your Industry Sales Future

Use Business Process Maturity To Chart Your Industry Sales Model

May 9th, 2007
With contributors:
Eric Brown , Emily Van Metre , Robert Muhlhausen


Targeting the business IT needs of specific industries is now one of the most common customer segmentation strategies. Despite conventional wisdom, it turns out that vertical segmentation is a relatively recent phenomenon, with many companies only just embarking on industry marketing. Forrester recently asked 18 senior sales and marketing executives to talk about how they organized, developed, and measured their industry sales teams. We were able to identify four distinct stages through which technology companies might pass as they evolve their industry marketing and sales practices. We then created a self-assessment tool to show what stage a company is in and what needs to be changed to move it to the next stage.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.