Trends Report

Forrester's EX Index: A Deeper Look At The Data

Landscape: The Employee Experience Playbook

March 4th, 2020
Patrick Carroll, null
Patrick Carroll
With contributors:
Pascal Matzke , Adrian Chapman , Emily Stutzman , Ian McPherson

Summary

More than ever, technology plays a significant role in employee experience (EX) by both fostering and inhibiting engagement. But conventional engagement surveys don't capture it, leaving CIOs in the dark about where to focus their limited resources to improve EX. CIOs and technology leaders should read this report to better understand the scope of Forrester's EX Index and how it can help transform their organization.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.