Trends Report

Forrester Infographic: Great(er) Expectations: The State Of Transformation Services, 2020

February 25th, 2020
With contributors:
Ted Schadler , Allen Bonde , Caleb Ewald , Emma Huff , Merlina McGovern , Madison Bakalar

Summary

Services partners are increasingly critical to enterprise transformation, but these relationships often don't meet expectations for providers or their customers. This Forrester infographic highlights key findings from the Forrester Analytics Global Business Technographics® Business And Technology Services Survey, 2019, and how application development and delivery professionals can level up their services partnerships.

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