Data Overview Report

Forrester Infographic: The State Of The Mortgage Journey In The UK, 2021

December 31st, 2021
With contributors:
Oliwia Berdak , Carine Lam , Bill Nagel

Digital (online and mobile) is now the top channel for UK borrowers to purchase home loans. But borrowers mix channels throughout their journey. Hybrid mortgage borrowers are the largest segment in the UK, comprising more than half of all borrowers, followed by purely digital mortgage borrowers. Hybrid mortgage borrowers are more digitally engaged and offer lenders greater potential for post-purchase cross-selling and upselling. This infographic gives financial services leaders insight into the state of the mortgage journey that UK consumers face in 2021.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.