Best Practice Report

Forrester’s Balanced Scorecard Helps Redefine How You Manage Performance

Make Business Outcomes and Agility The Key Metrics For Your Team

August 2nd, 2021
With contributors:
Matthew Guarini , Glenn O'Donnell , Lewis Nottonson , Peggy Dostie

Summary

Forrester’s Balanced Scorecard for tech execs helps promote the value of technology while powering decisions around improving customer products, services, and experiences — as well as guiding transformation, performance, and alignment. While the Balanced Scorecard has been around for a while, Forrester has developed an updated vision for what is really most important. This report discusses Forrester’s new Tech Management Balanced Scorecard and how to accelerate your future fit IT strategy.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.