Model Overview Report

Forrester’s Digital Workplace Model

Use This Model To Foster Innovation, Collaboration, And Productivity Across The Entire Workforce

May 31st, 2024
With contributors:


Digital employee experience (DEX) improvement is a top priority for tech leaders seeking to maximize their digital workplace investments. The importance of DEX is forcing digital workplace leaders to transform the way they operate and deliver services to the workforce. This report details Forrester’s Digital Workplace Model and gives IT leaders a framework for improving DEX while meeting business goals for general EX, customer experience (CX), cost reduction, innovation, and more.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.