Model Overview Report

Forrester’s Digital Workplace Model

Use This Model To Foster Innovation, Collaboration, And Productivity Across The Entire Workforce

May 31st, 2024
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Glenn O'Donnell , Cheryl McKinnon , Will McKeon-White , Paige Ludl , Kara Hartig

Summary

Digital employee experience (DEX) improvement is a top priority for tech leaders seeking to maximize their digital workplace investments. The importance of DEX is forcing digital workplace leaders to transform the way they operate and deliver services to the workforce. This report details Forrester’s Digital Workplace Model and gives IT leaders a framework for improving DEX while meeting business goals for general EX, customer experience (CX), cost reduction, innovation, and more.

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